Frequently Asked Questions

Welcome to the FAQ page. If your answer is not here, please ask at questions@mrbead.net

• Q: I'm new to the internet, how do I go through your store and order?
  A: It's very easy!  Click here and I'll explain in detail.  To learn the best way to pay a seller in another country click here.
  
  
• Q: I live in the United Kingdom, can I pay in GB pounds sterling?                         
  A: No problem! Just convert the final checkout US dollar price to pounds, and send a cheque to Nigel Mckay, 1 The Firs, Off Wigmore Lane, Luton, Beds, LU2 8AA, UK. The address will come up after you have checked out. You can use the front page link to a currency converter or click here - use your "back" key to return.

 
• Q: I live in Spain, will you accept a Spanish cheque?

A: We can only accept US and British cheques. But you can pay by most credit cards, or send the equivalent cash in your local currency
 
• Q: How long will my order take to arrive in the States?

A: Most orders arrive within 14-days.
 
• Q: I want to send a check, but it says American Express at the checkout?

A: Just scroll down until it says "check".
 
• Q: How much is the shipping?

A: The store automatically calculates the shipping cost for whatever you have brought, based on a small handling fee  + the weight.  You have the option at the checkout to select next day international airmail or surface post.  Feel free to enquire, you can back out of the sale at any time.  
 
• Q: What if my goods arrive damaged?

A: We pack very well, but occasionally it happens. Just send the item back within 14 days of it arriving and we will replace it for the same item, or whatever we have that is similar.
 
• Q: What if I don’t like the item after it arrives?

A: If you are a retail customer and send it back within 14 days of arrival, we will either replace it with something of the same value - or refund your money, less shipping and a US$6 or 10% (whatever is greater) handling fee.  Refunds can only be Paypal or in GB pounds on a British cheque, or credit card refund.
 
• Q: I’m worried about sending my credit card details over the internet?

A: It’s actually more secure than over the telephone, click here to read why.

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