Frequently Asked Questions

Welcome to the FAQ page.   
If your answer is not here, please mail by clicking here

• Q: I'm new to the internet, how do I go  through your store and order?
  A: It's very easy!  Click here for details. 
  
• Q: I live in the United Kingdom, can I pay in GB   pounds sterling?                         
  A: No problem! Our secure checkout can accept credit card payments in GB pounds and Euros, as well as US dollars. Your bill will be converted at the latest best exchange rate.  Or you can mail a cheque to Luton.
   
• Q: I live in Spain, will you accept a Spanish cheque?
  A: We can only accept US and British cheques.  Best to Paypal   or use credit card.
   
• Q: How long will my order take to arrive in the States?
  A: It takes about 10 days most of the time. But    allow at least two weeks for delays.
   
• Q: Can I combine an auction win with my shop order?
  A: Just e-mail us all the auction/order numbers and  we will subtract combined shipping costs from your auction bill.
   
• Q: How much is the shipping?
  A: The store automatically calculates the shipping  cost for whatever you have brought, based on a small handling fee  + the weight.  You choose at the checkout for next day international airmail or surface post.
   
• Q: What if my goods arrive damaged?
  A: We pack very well, but occasionally it happens.  Just send the item back within 14  days of it arriving and we will replace it for the same item, or whatever we have that is similar.
   
• Q: What if I don’t like the item after it arrives?
  A: Go to the link on the shop’s front page to   see how pleased past customers are. However,  if you are a retail customer and send it back within 14 days of arrival, we will either replace   it with something of the same value - or refund your money, less shipping and a US$6 or 10% (whatever is greater) handling fee.  Refunds can only be in GB pounds on a British cheque, or credit card refund.
   
• Q: I want two of the same snuff bottle, but it will only accept an order for one?
  A: The store will only sell what it has in stock. There is only one of many antique items.
   
• Q: I’m worried about sending my credit card details over the internet?
  A: It’s actually more secure than over the telephone, click here for why.

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UK: 1 The Firs, Off Wigmore Lane, Luton, LU2 8AA,UK            
Fax: +44  (0)8701329414     US Fax: +1 509 6964232
China: PO Box 233, Fanling PO, NT, Hong Kong          
Tel: +852 23938756.   http//www.onlineoriental.com             
                                        
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